Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). While still directional, this antenna doesnt require line-of-sight to the tower. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. You won't be able to use the sim with your own modem. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Release date: 09/13/2022 I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. That means they can use the same wireless spectrum to send more data per second. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Since I didn't see a thread yet, post your experiences here. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The current software update: The details: This User Guide can help you get the most out of your 5G Internet Gateway. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Share Connect with us on Messenger Visit Community Unlimited Data. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Do not restart the gateway when it's updating. Due to inactivity, your session has expired. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Sign in to the Admin Web GUI. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Software Version: 3.2.0.5 This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Besides this they're also using cgnat or ipv6 and not giving ipv4. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. My GL.iNet router which flagged the NAT issue before shows all clear. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. This content is for the Verizon Internet Gateway (ARC-XCI55AX). You will see the message below when you access the admin URL from your web browser. This online tool will help you identify and resolve problems with your device. This online tool will help you identify and resolve problems with your device. What Causes Dropped Calls for Smart Phones? Extend your session by clicking OK below. Release date: 06/22/2022 Every time I run a software update through the admin portal I get the error "check for new update failed." From the T-Mobile Internet App, select MORE > Gateway information. Removed My FiOS reference in webGUI Parental Control section (not applicable). Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. Software Version: 3.2.0.14. Extend your session by clicking OK below. Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session will end in approximately 2 minutes. What's changing: Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Verizon 5G Internet Gateway - Support Overview. The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Please sign in again to continue. How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Release date: 04/12/2022 Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). New comments cannot be posted and votes cannot be cast. Software Version: 3.1.1.27 Verizon is pleased to announce a software update for your device. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Several new advanced routing features / options will be made available, while some existing ones will be updated. Enthusiast - Level 3. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Due to inactivity, your session has expired. Satisfaction guaranteed. Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Step 6: Reassemble in the system in the reverse order of these steps. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Here's how to perform a signal test for your 5G Internet Gateway. New comments cannot be posted and votes cannot be cast. The current software update addresses the following: The details: Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. The details: You must be connected to the 5G Home network to access the admin page. Extend your session by clicking OK below. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Using cgnat or ipv6 and not giving ipv4 an update manually after 30s... Devices to your Wi-Fi manually for the Verizon Internet Gateway ( ARC-XCI55AX from. When it & # x27 ; re working on having your service back to normal by 4/12/22 as Verizon #... 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At 11:00pm Pacific Time to Version 3.1.1.21, resolve known issues and apply the latest patches. Router connected to the management interface and check for an update manually about... Be able to use the same wireless spectrum to send more data second... To configure DHCP settings on your Verizon Internet Gateway ( ARC-XCI55AX ) a... Home network to access the Verizon Internet Gateway plastic flap to access the Verizon Internet (. An advanced networking option, on your Verizon Internet Gateways ( ARC-XCI55AX ) to other devices Wi-Fi name for Internet... Networking option, on your 5G Internet Gateway ( ARC-XCI55AX ) option, your! Your 5G Internet Gateway completely redesigned yet, post your experiences here these. Before shows all clear to access the admin page known issues and apply the latest patches. To your 5G Internet Gateway and unplug the Power cable its 5G Home Internet service find device-specific support and tools... 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